Response Time to Request Services 

Response time to Request Service

ECTA commits to provide quality service to our students and sets the following service standards.

 

Request / Service ECTA Response Time
Respond to student suggestions Within 14 working days, from receipt of suggestion
Resolved student complaints Within 7 working days, from receipt of complaint
Handle matters of personal safety Within 3 working days, from date of issue raised
Intervene in Students’ Issues Within 3 working days, from date of issue raised
Refunds Within 7 working days, from written notice of withdrawal based on refund table
Release of assessment grades Within 28 days, from submission date of assessment
Appeal for review of assessment
(within 7 working days from release of results)
Within 3 working days, from receipt of request
Appeal for re-grading of assessment
(within 7 working days from release of results)
Within 3 working days, from receipt of request
Request for re-submission of assessment
(within 7 working days from release of results)
Within 3 working days, from receipt of request
Appeal for sitting of supplementary written examination
(within 3 working days from release of results)
Within 3 working days, from receipt of request
Appeal for re-grading of written examination 
(within 3 working days from release of results)
Within 3 working days, from receipt of request